Terms of service

Who we are

Mr Bro Repair is a mobile-device repair lab in Sri Lanka specialising in micro-soldering, laser display restoration and chip-level motherboard repair. You can reach us on +94 78 993 9933 (calls and WhatsApp) or at mrbrorepair@gmail.com.

Quotes and prices

Online quotes are ranges in Sri Lankan rupees based on your device and the repair you choose. The final price is confirmed after our diagnostics. We contact you and get your agreement before doing any work that would take the price above the range you were quoted.

No fix, no fee

If we can't repair your device, we say so and you pay nothing for the attempt.

Your responsibilities

• Back up your data before handing a device over or sending it in.
• Remove your SIM card, memory card and case.
• Give us accurate contact details, and tell us what happened to the device and what you've already tried.
• Make sure the device is yours, or that you're authorised to have it repaired.

We never need your passcode or account passwords — please don't share them. See our privacy page.

Drop-off and collection

We confirm your booking and every stage on WhatsApp and on your live tracker. Please collect your device promptly once it is Ready. If we can't reach you we'll keep trying by phone and WhatsApp, and we'll tell you before any storage charge applies.

Send-in repairs

• You book on the site and receive a waybill to print and attach to the parcel. Follow the packing checklist shown during booking.
• You choose the courier and declare the device's value. Insurance is optional and its fee is shown before you confirm.
• The courier carries the parcel under its own terms. We update your tracker as the courier reports each step, and we message you on arrival and when your repaired device is dispatched back.

Warranty

Completed repairs carry the written warranty described in our warranty policy.

Shop orders

• Prices are in Sri Lankan rupees. We re-check price and stock when you place the order; if an item sells out first we tell you straight away.
• Delivery is LKR 450 per order, and free for orders of LKR 15,000 or more.
• You can pay by card, bank transfer, Koko or Mintpay (instalments are approved by the provider), or cash on delivery for orders under LKR 100,000. A bank-transfer order is confirmed once we have verified your slip.
• Certified pre-owned devices carry the warranty shown on their product page. If something isn't right with an order, message us as soon as you notice and we'll sort it out.

Trade accounts

Trade accounts are for repair shops we have approved. Trade pricing depends on the account's tier and is applied by our system to each batch. Keep your password private; we may suspend an account that is misused.

Liability

We take great care with every device. To the extent the law allows, our liability for a repair or order is limited to the amount you paid for it. Nothing in these terms limits any right you have under Sri Lankan consumer law.

Changes

We may update these terms as the business grows. The date at the top shows when they last changed; the version in force when you book or order is the one that applies to that booking or order.