Warranty policy
Every completed repair comes with a written digital warranty on the work we did and the parts we fitted. Here is exactly what that means.
Last updated 14 October 2026
Translations of this page into Sinhala and Tamil are provided for convenience. If anything is unclear, the English version applies.
What the warranty covers
The warranty covers the repair we performed. It starts on the day your device is marked Ready (or dispatched), shows on your live tracker once you verify your phone number, and is issued as a card with a signed QR code. If the same fault comes back during the warranty period because of our repair, we fix it again at no charge.
How long it lasts
The period depends on the repair. It is shown on your quote before you book and printed on your warranty card.
| Repair | Method | Warranty |
|---|---|---|
| Green / white / pink screen | Laser flex bypass | 6 months |
| Green / white / pink screen | OEM screen replacement | 6 months |
| Cracked glass — keep your original screen | Glass-only refurbishing | 3 months |
| Back glass — laser replacement | Laser back-glass replacement | 3 months |
| Dead · boot-loop · no power | Chip-level micro-soldering | 3 months |
| CPU / SoC reballing | Chip-level micro-soldering | 3 months |
| Audio IC repair | Chip-level micro-soldering | 3 months |
| Charging IC (Tristar / USB-PD) | Chip-level micro-soldering | 3 months |
| Liquid damage recovery | Chip-level micro-soldering | 2 months |
| Face ID / dot-projector | Dot-projector micro-repair | 3 months |
| Battery replacement | Battery + BMS transplant | 6 months |
| Battery replacement | Battery replacement | 6 months |
Liquid-damage recovery carries a shorter period because the long-term condition of a liquid-damaged board is harder to predict.
What isn't covered
- New physical damage after the repair — drops, impacts, bending or cracked glass.
- Liquid or moisture exposure after the repair.
- Opening, repair or modification by anyone other than us after we return the device.
- A different component failing. The warranty follows the repair we performed, not the whole device.
- Software problems, lost data, and account or carrier locks.
- Ordinary battery ageing. A battery is covered against defects and abnormal capacity loss during the warranty period.
Making a claim
- Message us on WhatsApp with your Job ID — it is on your warranty card and your tracker — or show us the card.
- We'll ask for a short description and a photo or video, and tell you whether to bring the device in or send it in. We agree the courier arrangements with you before anything is posted.
- We inspect it under the microscope. A warranty fault is repaired free of charge. If it turns out to be something else, we explain why and quote the repair — with no obligation.
Checking a warranty card is genuine
Every card carries a QR code signed by us, so it cannot be copied or altered without detection. Scan it with your phone camera, or enter the code on the verification page, to see which repair it covers and when it expires. Anyone can check it — including someone you sell the phone to.
No fix, no fee
If we can't repair your device we tell you plainly, close the job as Could not be repaired and charge nothing for the attempt.